Returns Policy

Title

Last updated: Sept 2024

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

1. general

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at contact@faithfuel.co.uk

If your return is accepted, we’ll send you instructions on how and where to send your package. You will need to send the items at your own cost, we cannot unfortunately pay for any shipping costs. Items sent back to us without first requesting a return will not be accepted.

Refunds will be processed upon receiving the return back at our warehouse and will take 5-7 working days to appear on your statement.

If more than 15 business days have passed since we’ve approved your return, please contact us.

You can always contact us for any return questions at contact@faithfuel.co.uk

2. damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. exchanges

We currently don't offer exchanges, however, if you are unhappy with your product, it arrived damage or have any other concerns, please email us at contact@faithfuel.co.uk

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our Vision

Our mission is to provide premium halal supplements and fitness apparel underpinned by health content so we can support the Faithfuel community on their journey towards Healthy Halal Living.

Contact Us:

contact@faithfuel.co.uk

71-75 Shelton Street, Covent Garden, London,

United Kingdom, WC2H 9JQ

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